Terms of service

Effective Date: 10/10/2022

By accessing or using this website, you agree to these terms. If you do not agree, please do not use the website.

1. General Terms

You must be at least 18 years old or have appropriate guardian consent.
We may update these terms from time to time without prior notice.
By continuing to use the website after changes are posted, you accept the updated terms.

We make reasonable efforts to keep product descriptions, images, sizes, and other details accurate.
Colors may vary slightly due to screen settings, lighting, and individual device displays.
All products are subject to availability.

All prices are displayed in Indian Rupees (INR).
Applicable taxes and charges, where required, may be included in the displayed price or shown separately at checkout.
Payments are processed through secure third-party payment gateways.
Orders are confirmed only after successful payment confirmation.
Prices and offers may change without prior notice, but changes will not affect orders that have already been confirmed.

Estimated delivery time is generally 5–6 business days, depending on the delivery location.
Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.
Please provide accurate and complete delivery details while placing your order.
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

Eligible exchange requests must be submitted within 2 Days of delivery.
Vastrawala.com provides exchange only to eligible customers.
No refunds, cash refunds, bank refunds, UPI refunds, card refunds, or store credits are provided.
A valid unboxing video may be required for damage, wrong-product, or other eligible claims.
Products must be unused, unwashed, and returned in their original condition with tags and packaging.
All exchanges are subject to the conditions described in our Exchange Policy.

All website content, including text, images, graphics, logos, product photographs, designs, and other materials, belongs to Vastrawala.com or its respective owners.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without prior written permission.

Do not use the website for unlawful or fraudulent activities.
Do not attempt unauthorized access to the website, accounts, systems, or services.
Do not submit false, fraudulent, or misleading information or claims.
Do not interfere with the security or normal operation of the website.

To the extent permitted by applicable law, Vastrawala.com will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.
Nothing in these terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

These terms are governed by the laws applicable in India.
Subject to applicable law, courts having jurisdiction in Surat, Gujarat, shall have jurisdiction over disputes.

Please contact Vastrawala.com first if you have any issue or complaint regarding an order or service.
We will make reasonable efforts to resolve customer concerns through our support process before formal legal action.

By using this website, you agree to these Terms & Conditions.