At Vastrawala.com , we carefully check every product before dispatch to make sure you receive the correct item in good condition. We understand that sometimes a product may not work out as expected, so we have created a simple exchange-first policy to help you get a suitable product instead.

Please read the following policy carefully before placing your order. By placing an order with ThisMe, you agree to the terms mentioned below.

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1. Our Exchange-First Policy

Vastrawala.com primarily offers product exchanges. We encourage customers to choose an exchange whenever there is a genuine issue with the product.

Depending on the issue, you may be eligible for an exchange in cases such as:

• Defective or damaged product received
• Wrong size received
• Wrong product received
• Significant colour variation
• Product received different from the product ordered

Exchange requests must meet all the conditions mentioned in this policy. Products that have been worn, washed, altered, damaged after delivery, or used without proper care may not be accepted for exchange.

2. 2-Day Exchange Window for Defective Products

For defective or damaged products, an exchange request must be raised within 2 days of delivery.

To report a defective or damaged product, customers are required to provide clear photographs and, where requested, a clear unboxing video showing the condition of the parcel and product received.

Requests submitted after the applicable time period may not be accepted.

The product must remain unused, unwashed and in its original condition, with all original tags, packaging and accessories intact.

3. Exchange for Wrong Size

If you have received the correct product but selected the wrong size, you may request an exchange, subject to product availability and the conditions of this policy.

Please check the size chart carefully before placing your order. Size selection is the customer's responsibility. An exchange for a size-related issue is subject to availability of the requested size.

If the requested size is unavailable, vastrawala.com may provide an alternative size or store credit, depending on the circumstances.

4. Exchange for Wrong Product

If you receive a product that is different from the product ordered, please contact us within the applicable exchange period with clear photographs of the product received and the order details.

After verification, an exchange may be arranged for the correct product, subject to availability.

5. Colour Variation

Minor colour differences are not considered a product defect.

The actual colour of a product may vary slightly from the images displayed on our website due to:

• Studio and product photography lighting
• Natural and artificial lighting conditions
• Camera settings and image processing
• Different mobile, laptop and monitor screens
• Screen brightness and display settings

Colours shown on the website may therefore look slightly different from the actual product.

A minor difference in shade, brightness, tone or appearance caused by photography or screen settings does not qualify as a defective product.

If the product has a significant and clearly noticeable colour difference from the product ordered, an exchange request may be reviewed on a case-by-case basis.

6. Exchange Charges

To cover reverse shipping, handling and processing costs, a flat exchange charge of ₹550 will apply for an exchange request.

The exchange charge applies even when the customer requests an exchange due to size preference or other eligible customer-related reasons.

In cases where Vastrawala.com has sent an incorrect product or the product is verified as defective or damaged before delivery, the exchange may be handled differently depending on the verification and logistics process.

7. Return

Returns are not our standard resolution method. Our primary resolution is product exchange.

Where a return is approved by vastrawala.com , a flat return charge of ₹550 will apply towards reverse shipping, handling and processing.

Refund eligibility is subject to verification and approval. A refund is not automatically available simply because a customer does not like the product, changes their mind, or no longer requires the product.

Where applicable, an approved refund may be processed after the returned product has been received and inspected.

8. Conditions for Exchange or Return

To be eligible for an exchange or approved return, the product must:

• Be unused and unworn
• Not have been washed
• Not have been altered or modified
• Have all original tags attached
• Have original packaging where applicable
• Not contain stains, makeup marks, perfume smell or other signs of use
• Not be damaged after delivery

Products that do not meet these conditions may be rejected during inspection.

9. Items That Cannot Be Exchanged or Returned

Exchange or return requests may not be accepted for products that:

• Have been worn, washed or used
• Have been altered or stitched
• Have missing tags or packaging
• Have customer-caused damage
• Have stains, makeup marks or strong perfume/fragrance
• Are returned after the applicable request period
• Are rejected after quality inspection
• Have minor colour differences caused by photography or screen settings

10. Product Inspection

Every exchange or return request may be subject to a quality inspection after the product reaches our facility.

The final decision regarding eligibility will be made after checking the condition of the returned product against the information provided in the request.

If the product is found to be used, damaged, altered or otherwise not eligible under this policy, the exchange or return request may be rejected.

11. Unboxing Video for Defective or Damaged Products

For defective, damaged or incorrect products, we strongly recommend recording a continuous unboxing video from the moment the parcel is opened.

The video should clearly show:

• The shipping package
• The shipping label
• The sealed parcel before opening
• The product after opening
• The defect or issue clearly visible

An unboxing video may be requested during the verification process and can help us investigate damage or incorrect-product claims with our logistics partners.

12. How to Request an Exchange

To request an exchange, please contact our customer support team within the applicable time period and provide:

• Order number
• Registered mobile number
• Reason for exchange
• Clear photographs of the product
• Unboxing video, if applicable

Our team will review the request and inform you whether it is eligible for exchange.

13. Exchange Product Availability

All exchanges are subject to product and size availability.

If the requested product or size is unavailable, vastrawala.com may offer an alternative product, another available size, or store credit depending on the situation.

14. Store Credit

In situations where an exchange cannot be completed, Vastrawala.com may offer store credit instead of a direct refund, subject to the applicable case and policy conditions.

Store credit can be used towards a future purchase from Vastrawala.com according to the terms communicated at the time of issue.

15. Delivery and Reverse Pickup

Exchange and return shipments are handled through our available logistics partners. Pickup availability may vary depending on the customer's location and courier service availability.

If a reverse pickup is not available for a particular location, the customer may be required to ship the eligible product using the method provided by our support team.

16. Important Note Before Ordering

We request customers to carefully check the product description, size information, product images and available details before placing an order.

Please note that product photographs are taken under controlled lighting conditions. Because of lighting, photography equipment and individual screen settings, the actual product may appear slightly different from the images displayed online.

Such normal variations do not automatically qualify for an exchange or refund.

17. Policy Abuse

Vastrawala.com reserves the right to reject exchange or return requests that appear to involve repeated misuse of the policy, false claims, product damage after delivery, or other abuse of the exchange process.

Each request is reviewed based on the product condition, reason provided and applicable policy conditions.

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Business Details

Brand Name:
Vastrawala.com

Registered Address:
A-166 Ruxmani society , near kargilchowk, Punagam, Surat – 395010,
Gujarat, India

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Important: By placing an order with vastrawala.com , you acknowledge that you have read and accepted this Refund, Return & Exchange Policy.